Aids and Adaptations
We aim to support you or members of your household, who suffer from a health condition or have a disability and who need an aid or an adaptation to help live more comfortably in your home and we could help.
Our approach to adaptations
We will seek wherever possible, to meet the needs of our tenants who suffer from a health condition, or have a disability which requires some form of an aid or adaptation in their home.
We cannot always provide the aids and adaptations that you need, but in these circumstances we will be as helpful and supportive as possible.
Who is eligible for aids and adaptations?
Request for aids and adaptations will be considered from all our tenants and members of their households if they have:
• A disability
• General mobility needs
• Difficulty managing in their home
• Difficulty using the facilities in their home
The number of aids and adaptations we can carry out will be subject to the budget we have available.
Types of adaptations that we can provide
We can provide aids and adaptations of a minor nature up to the value of £500. Minor adaptations include:
• Grab rails
• Lever taps
• Smoke alarms for people with hearing or sight impairments
• Handrails
We may ask for an Occupational Therapists recommendation to carry out the works to be sure the aid or adaptations you have requested is right for your particular needs.
Types of adaptations that we cannot provide
Unfortunately, we cannot provide major aids and adaptations. Major adaptations may be carried out by the Council and are usually eligible for a Disabled Facilities Grant (DFG). Major adaptations include:
• Walk-in showers
• Stair lifts
• Large adaptations or extensions to properties
DFGs are means tested, therefore, depending on your circumstances you may not be eligible to receive a grant. If you are awarded a DFG your local authority may need to request our permission to carry out this work. We will ensure that our permission will not be unreasonably withheld but it may be conditional on works being carried out to a certain standard.
Further information and advice can be found in our Service Standards section of the site and downloading the Aids and Adaptations leaflet.
If you would prefer to speak to a member of staff contact Customer Services on 0844 800 3800 and ask to speak to a member of the Care and Support Team.